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We’re here to help! Before submitting your request, we’re here to help you find answers faster!

Track Your Order

Check your order status instantly using the tracking form below (enter your Order number, email, or tracking number).

Tracking FAQs

When will my order arrive?
  • Processing time: 2–3 business days (we're packing your order).
  • Shipping time: 5–13 business days after we hand it to the shipping company.
  • Example: Ordered on Monday → Shipped by Wednesday → Delivered in 1–2 weeks.
My tracking number shows no updates.
  • Wait 3–5 business days: Carriers often batch-scan packages during pickup.
  • Still no updates after 5 days? Contact us so we can investigate!
  • Info Received Status: Most orders start moving within 2–5 days after this status.
How do I find my Order ID?
  • Your Order ID can be found in your order confirmation email. It typically starts with "#S" and contains numbers and letters.
My order says "Delivered," but I didn’t receive it.
  • Check with household members or neighbors.
  • Verify the shipping address in your order confirmation email.
  • Contact your local post office/carrier for delivery details (e.g., GPS proof of drop-off).

Need more help? Fill out the form below, and our team will respond shortly!

Customer Service

Mon-Sat, 9am-6pm EST.

Call Us

+1 888-234-1234 (tool-free)

Get in Touch

touch@masonstore.com

Address

382 NE 191st St # 87394 Miami